Refund policy

Damaged items will be replaced at no charge to the buyer: send an email with photos of the issue within 14 days of delivery and you'll receive a replacement deck (or full refund or exchange if the deck is no longer available). With the new deck, you'll get a postage paid return envelope to send the damaged deck back to Phoenix & Lotus.

Undamaged items may be returned in unused condition within 7 days of receipt (as verified by tracking) for a full refund of purchase price. Shipping charges are not refundable. Used decks or decks that have been removed from the plastic packaging may not be returned.